APTEDGE: AI-Based Customer Care For Your Biz With AnswerGPT



FOUNDED IN (Year): 2019

FOUNDER’S NAME: Aakrit Prasad

THE IDEA: What is the problem being solved by your startup / business?:

In the fiercely competitive landscape of customer care, AnswerGPT™ by AptEdge emerges as your ultimate competitive advantage. This innovative AI solution isn’t just about addressing customer queries; it’s about fundamentally transforming how your business engages with customers.

The core challenge in this domain has always been the ability to provide swift, precise, and tailored responses to customer inquiries and issues. As your knowledge base expands and diversifies across various systems, this challenge amplifies. AnswerGPT™, however, is designed to overcome it.

By converting your extensive domain knowledge into highly dynamic and personalised responses, it doesn’t just satisfy customers; it significantly contributes to higher conversion rates, positioning your business as a frontrunner in the market.

THE FOUNDER’S STORY: When and how did you come up with the idea for the business?:

Aakrit Prasad and Anthony Kilman, AI enthusiasts, founded AptEdge to bridge customer care gaps. Their brainchild, AnswerGPT™, wields AI magic for rapid, personalised support.

WHO IS THE CUSTOMER: What is the typical profile of your target customer? Where would they be located?:

E-commerce Companies, Large Enterprises, CX (Customer Experience) Managers

LESSONS TO SHARE: What 3 key lessons from your startup journey you’d like to share with aspiring entrepreneurs?:

1.Passion & Persistence: Stay committed to your vision and persist through challenges.

2.Innovation: Differentiate your startup with creative solutions.

3. Network: Build a supportive network for guidance and growth.

HQ: United States

Website URL: https://www.aptedge.io/

Number of Employees: 5-25