NAME OF STARTUP: Peritus.ai
THE IDEA: What is the problem being solved by your startup / business?:
Our Community Forum use case helps engineers answer to technical questions with an AI Assistant trained by industry experts.
We empower community contributors to perform like MVPs and transform forums from best-effort to a best-in-class support experience by resolving the majority of forum posts in 1< day.
Our DevOps automation use case provides self-service help to developers and SREs while automating test and release management processes.
THE FOUNDER’S STORY: When and how did you come up with the idea for the business?:
Peritus.ai founders & industry veterans, Robin Purohit and Santhosh Srinivasan, joined forces in 2019 with a common vision to create a zero-touch customer service experience for the tech industry.
In prior roles, both founders have first-hand experience with escalating frustration & costs as customer issues became critical situations, service delivery projects ran over budget, and product teams missed deadlines as experts were diverted to help.
WHO IS THE CUSTOMER: What is the typical profile of your target customer? Where would they be located?:
Cloud-native professionals, developers, DevOps, SRE, IT vendors
LESSONS TO SHARE: What 3 key lessons from your startup journey you’d like to share with aspiring entrepreneurs?:
Peritus.ai is a cloud-based machine learning recommendation system to automate technical support. We help engineers answer technical questions with our AI Assistant that provides ranked relevant answers from trusted sources.
Our use cases are Community Support for Cloud-Native technologies and DevOps automation.
Location City: Palo Alto, California, USA
Website URL: https://peritus.ai
Number of Employees: 25-50
Company’s LinkedIN URL: https://www.linkedin.com/company/peritus.ai