TORQUE360: Automobile Repair Management Software Platform



FOUNDED IN (Year): 2016

FOUNDER’S NAME: Salman Sarwar

THE IDEA: What is the problem being solved by your startup / business?:

The problem being addressed by Torque360 is the lack of efficient and affordable management tools for smaller auto repair shops. These shops often struggle with organizing operations, leading to decreased earnings.

Torque360 aims to simplify and streamline the complexities of auto repair management, providing a user-friendly platform that helps small businesses run smoother, make more money, and efficiently manage tasks such as billing, estimating, scheduling etc

THE FOUNDER’S STORY: When and how did you come up with the idea for the business?:

The idea for Torque360 was conceptualized by Salman Sarwar, the founder of the business. Salman, who previously served as the Chief Operating Officer (COO) at RepairDesk, identified the struggles faced by smaller auto repair shops in accessing practical and effective management tools.

Recognizing the need for a solution to simplify operations and support underserved segments of the auto repair industry, Salman developed Torque360. The platform is designed to address the unique challenges of smaller shops and provide them with a comprehensive, affordable, and feature-rich solution for managing and growing their businesses.

WHO IS THE CUSTOMER: What is the typical profile of your target customer? Where would they be located?:

The typical target customers for Torque360 are auto repair businesses, particularly smaller shops, focused on various types of vehicles such as cars, RVs, motorcycles, trucks, and small engines.

The software caters to a wide range of specialized services within the auto repair industry, including auto repair, detailing, wrapping, tire services, wheel services, and quick lubes.

The target customers are likely to be located globally, given the platform’s focus on accessibility and its potential to cater to the diverse needs of auto repair businesses worldwide. Torque360 aims to provide a solution for smaller shops that may face challenges in different geographical locations, making it relevant for a broad spectrum of the automotive repair industry.

LESSONS TO SHARE: What 3 key lessons from your startup journey you’d like to share with aspiring entrepreneurs?:

Identify a Genuine Problem: The success of Torque360 began with Salman Sarwar identifying a genuine problem in the auto repair industry – the lack of efficient and affordable management tools for smaller shops. Aspiring entrepreneurs should focus on identifying real problems in their target industries and aim to provide solutions that genuinely address those pain points.

Innovation and Adaptability: Torque360’s success is attributed to its commitment to innovation and adaptability. The platform continuously evolved to meet the changing needs of the auto repair industry, integrating advanced features and staying ahead of industry trends. Entrepreneurs should prioritize innovation and remain adaptable to market changes, ensuring their solutions remain relevant and competitive.

Customer-Centric Approach: Torque360’s emphasis on user-friendliness, affordability, and exceptional customer support reflects a customer-centric approach. Entrepreneurs should prioritize understanding and addressing the needs of their target customers. Providing a seamless and positive user experience, along with reliable customer support, can contribute significantly to the success and sustainability of a startup.

HQ City: New York

Website URL:

Number of Employees: 25-50