NAME OF STARTUP: HubDesk
FOUNDED IN (Year): 2020
FOUNDER’S NAME: Jason Griffin
THE IDEA: What is the problem being solved by your startup / business?:
HubDesk is a free tool that lets you track and respond to emails using Github issues. HubDesk creates issues for each new inbound email thread. You can respond to the sender with an issue comment that starts with @reply. HubDesk can be used to allow non-Github users to submit bugs or even replace your help desk software.
THE FOUNDER’S STORY: When and how did you come up with the idea for the business?:
HubDesk was a product I wished existed. Having run engineering teams for small startups, it’s always nice to have one less thing to manage and Github issue was my bug tracking of choice.
However, it was always difficult to get non-developers to create accounts and submit bugs or help desk requests with Github. HubDesk solves this problem by letting people without Github accounts send emails to create Github issues.
WHO IS THE CUSTOMER: What is the typical profile of your target customer? Where would they be located?:
HubDesk creates regular Github issues, so any tool or integration that works with Github Issues works with HubDesk. Here are a few features of HubDesk: Keep Discussion Private – HubDesk only sends replies to customers if the comment starts with @reply. All other internal comments are kept private.
We plan to add support for Trello, Asana, and JIRA in the future!
HQ City: Austin
Website URL: tech
Number of Employees: 1-5